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Script text
Hi [Name], this is [Your Name] calling from [Company Name].
I'm reaching out because you're actually due for your [Service — e.g. 6-month check-up, annual review, oil change, renewal] — I have a note on your file.
I wanted to get ahead of our [Month] calendar filling up so we can find a time that actually works well for you, rather than leaving you scrambling later.
I have a couple of mornings open next week — does [Day and Time Option 1] work for you, or is [Day and Time Option 2] a better fit?
[If they say yes:]
Perfect! I've got you down for [Confirmed Time]. You'll get a reminder [24 hours or same day] before your appointment.
[If they say they need to check:]
Absolutely — no rush. What's the best way to follow up with you? I can send you a booking link by text, or I can call you back at a time that suits.
Is there anything you'd like us to note on your file before the appointment?
