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Hi [Name]! This is [Your Name] from [Company Name].
I'm just following up to see how you're feeling after your [Service] [yesterday or on Date].
[Pause for their response.]
On a scale of 1 to 10, how happy are you with the results?
[If they say 9 or 10:]
That is exactly what I love to hear — thank you so much for sharing that.
If you have 30 seconds, would you mind posting that on [Review Platform — e.g. Google, Yelp, Facebook]? It genuinely helps us reach more people just like you, and your opinion carries so much more weight than anything we could say ourselves. I'll text you the direct link right now so it takes under a minute.
[If they say under 9:]
I'm really glad I called — that's exactly why we do these follow-ups.
What specifically could we have done to make it closer to a 10 for you?
[Listen without defensiveness. Then:]
That is completely fair, and I appreciate you being honest with me. Here's what I'd like to do: [Specific recovery action — e.g. offer a complimentary follow-up session, speak with the provider, apply a discount to the next visit].
Can I get you back in so we can make that right?
